< Back Previous Next Policies Grievance Process Bellwether Resident Concern and Grievance Process Our goal is to provide safe, affordable, and high-quality housing. We strive to make your home just that: “your home.” We recognize that living within a community can bring unexpected issues or concerns involving neighbor relations and expectations. We also understand that residents may not always agree with our policies, conclusions, or our actions. The intent of this process is to contribute to a positive living atmosphere where our residents can express concerns without any fear of retaliation and with the expectation of a prompt, carefully considered response. We welcome and appreciate resident involvement and feedback. Step 1: Attempt to discuss concern with respective parties (staff or neighbor involved, etc.) if appropriate. Disagreements and misunderstandings do occasionally occur. We ask that before the concern becomes too great, you talk directly with the staff member or neighbor involved, as a lot of issues can be resolved this way. We also understand that this is not always an option, or it might not feel safe, in this case please go to the next step. Step 2: If unable to resolve your concern after speaking with the individual(s) involved, or if you are uncomfortable doing so, please complete a Resident Concern Form. • Please provide as much detail as possible. • These forms are available by paper copy at your Site Manager’s office or can be sent electronically by request. • If the Site Manager is the subject of the complaint, please skip to step 4. • If you need assistance with completing the electronic or paper forms, or need translation services, please reach out to either your Site Manager or Resident Services Coordinator for assistance. • If you are unable to locate the form at your building, you can request one by emailing bellwether@bellwetherhousing.org Once the form is complete, you can give it directly to your Site Manager or drop it off in the rent box at the office. Step 3: Your Site Manager will investigate your concern and provide a written response with the outcome within 5 Business Days upon receipt. Please note: • If you submit an anonymous concern, we will not be able to respond or provide updates to you directly. • Bellwether is prohibited from discussing resident issues with anyone other than the lease holder(s) unless we have a Release of Information on file that allows us to speak with that person on your behalf. • We must keep resident information confidential, so although our Site Managers will investigate and address concerns presented between neighbors, we are limited in the details that can be provided in our written responses to your Concern and/or Grievance if it involves another resident. Step 4: If you are dissatisfied with the response from your Site Manager, you can resubmit the same Resident Concern and Grievance Form. Make sure to provide details regarding your attempt to resolve your concern with your Site Manager. Once the form is complete, please email it to bellwether@bellwetherhousing.org with the subject “Grievance” or send by mail to: Bellwether Housing ATTN: Grievance 433 Minor Ave N Seattle, WA 98109 After your Grievance is received, you will receive an Acknowledgement of Receipt. Step 5: The Portfolio Manager responsible for your building will make every effort to promptly respond within 15 Business Days. They will carefully consider the written information you provided and review the situation with any Bellwether staff involved. Please note: the Portfolio Manager will investigate whether the issue was addressed with the Site Manager prior to being escalated to a Grievance. If that step did not occur, you could be redirected back to Site Manager for follow up. After thorough review, the Portfolio Manager will provide a written response to inform you of any actions to be taken in response to your Grievance. Please note: This response will be sent to you via email but if we do not have your email address on file, it will be posted to your door in a closed envelope. Step 6: If all the steps above fail to resolve your Grievance, you may appeal the decision with the Director of Property Management. You can email your letter of appeal to bellwether@bellwetherhousing.org with the subject “Grievance Appeal” or send by mail to: Bellwether Housing ATTN: Director of Property Management 433 Minor Ave N Seattle, WA 98109 Include as much documentation and information that you can with your appeal letter. The Director’s review is the final appeal level for resident concerns or grievances at Bellwether. The Director will do their best to respond within 15 Business Days of appeal receipt. If concerns/grievances are brought to the Director or any other members of Bellwether’s Leadership Team without the resident following the Resident Concern and Grievance Process, the correspondence will be distributed to the Portfolio Manager and Site Manager for follow up. Bellwether Housing welcomes qualified residents without regard to race, color, religion, creed, ancestry, political ideology, sex, marital status, age parental status, national origin, sexual orientation, gender identity, disability, Section 8 housing subsidy, or use of a service animal. BW provides reasonable accommodations to persons with disabilities. If you need this document in an alternate format, please speak with a BW staff person. Resident Concern and Grievance 03/2022 Previous Next

Affordable Housing in First Hill / Tate Mason House: Tate Mason is a close-knit community for seniors, convieniently located near in First Hill near hospitals, a post office, the library, and shopping on Broadway. Steps from bus, light rail, and street car routes. Select Language NOW LEASING!! < All < Previous Select Next > Tate Mason House 1100 Minor Ave, Seattle, WA 98101, USA 1100 Minor Ave, Seattle, WA 98101, USA Select Future Building View Availability June 2022 Applications will NOT be accepted yet (no waitlist) Email us Contact us Contact info: (206) 382-6699 SDCI# Apartments 97 Homes First Hill Close Bellevue Wilburton Brightwood Kingway Redevelopment Phase 1 Prisma Sunbreak Thunderbird Nest The Aries at Bitter Lake The Rise on Madison Anchor Flats Annapolis Arbora Court Bellevue Olive Cambridge Apartments Casa Pacifica Cascade Court Cedar Crossing Eagles Apartments First and Vine Apartments Flourish on Rainier Gilmore Apartments Graham / Terry Judkins Park Apartments Juneau Townhomes Kingway Marina Club Mercer Court Meridian Manor Apartments Olive Tower Oregon Apartments Pardee Townhomes Rose Street Apartments Sortun Court Sterling Court Stewart Court Apartments Stone Way Apartments Sunrise Tower Tate Mason House The BLVD The Confluence The Genesee The Parker Apartments The Renton Sage Views at Madison MAP LOADING ... Map [Never Expand]Floorplans No floorplans are available for this building. [Never Expand]Transit Routes Nearby View nearby transit [Never Expand] to learn more about this project? You can find more information at the city website. City Services Portal Close SEND FEEDBACK First Name Last Name Email Message Property Send us your feedback View project schedule Feedback If you would like to provide input to us about this project, use the form below. Project Milestones Printables / Downloads Community Surveys and Outreach While we are designing the building, we are accepting input from the community about how to best serve the neighborhood. Select your language to add your input: Learn more -OR- Select Language About Tate Mason House Tate Mason is a close-knit community for seniors, convieniently located near in First Hill near hospitals, a post office, the library, and shopping on Broadway. Steps from bus, light rail, and street car routes. About First Hill First Hill THANKS TO OUR PARTNERS IN THIS PROJECT Tate Mason House Find other available housing View Availability < All < Previous property Next property > Established: 1998 Neighborhood: First Hill Apartments: 97 Types of Units: Incomes Served: Populations Served: Commercial Space Sq. Ft.: Community Space: Features: Services: Property Managed By: Bellwether FUNDERS & PARTNERS: Design: Construction: Lead Team Members: Developers/Owners: Bellwether Housing Community Partners: Funding Sources: Total Project Cost: Community Surveys and Translations: Request Maintenance |

< Back Previous Next Services Renter’s Insurance We strongly encourage all residents sign up for renter’s insurance. Renter’s insurance protects your family, belongings, and you when the unexpected happens. Renter’s insurance costs around $10-$20 a month. It typically covers: • Theft • Vandalism • Fire Damage • Water Damage • Property Damage Liability • Bodily Injury Liability • Medical Expenses • Additional Living Expenses Bellwether Housing has insurance that protects your apartment building, but we are not responsible for damages inside your apartment or to your belongings due to theft, fire, or flood. Renter’s insurance can also protect you if you accidentally damage a neighbor’s belongings. Not sure where to start? Worried about paying for it? The Resident Services team can help. Give them a call! Previous Next

< Back Previous Next Moving Out Moving Out Steps What happens if I need to break my lease? Contact your Site Manager and give notice as soon as possible so that we may begin advertising your unit. Residents are responsible for the rent through the lesser of the term of the lease or until the unit is re-rented at the same or higher monthly rent. Can I sublet my apartment? No, sublets are not allowed. This includes short-term rentals such as Airbnb and VRBO. How do I provide proper Notice of Intent to Vacate? Residents are required to give written notice or submit a Notice of Intent to Vacate 20 days prior to the end of the initial lease period or, if a lease is on month-to-month, 20 days prior to the end of the month in which they plan to move out. Examples: If you would like to move out on February 28th, notice must be given by February 8th If you would like to move out on June 30th, notice must be given by June 10th If you would like to move out on October 31st, notice must be given by October 11th For residents living in our HUD buildings, a written 30-day Notice to Vacate is required for the end of the month that you plan to move out. Residents are rent-responsible for the initial lease term, regardless of move-out date. Previous Next

Affordable Housing in Rainier Valley / Juneau Townhomes: Juneau Townhomes is a 7-acre apartment community in the heart of Rainier Valley. They are central to the Genesee business district, bus lines, shopping, community parks, and I-5. Select Language NOW LEASING!! < All < Previous Select Next > Juneau Townhomes 3801 S Juneau St, Seattle, WA 98118, USA 3801 S Juneau St, Seattle, WA 98118, USA Select Future Building View Availability June 2022 Applications will NOT be accepted yet (no waitlist) Email us Contact us Contact info: (206) 723-1604 SDCI# Apartments 10 Homes Rainier Valley Close Bellevue Wilburton Brightwood Kingway Redevelopment Phase 1 Prisma Sunbreak Thunderbird Nest The Aries at Bitter Lake The Rise on Madison Anchor Flats Annapolis Arbora Court Bellevue Olive Cambridge Apartments Casa Pacifica Cascade Court Cedar Crossing Eagles Apartments First and Vine Apartments Flourish on Rainier Gilmore Apartments Graham / Terry Judkins Park Apartments Juneau Townhomes Kingway Marina Club Mercer Court Meridian Manor Apartments Olive Tower Oregon Apartments Pardee Townhomes Rose Street Apartments Sortun Court Sterling Court Stewart Court Apartments Stone Way Apartments Sunrise Tower Tate Mason House The BLVD The Confluence The Genesee The Parker Apartments The Renton Sage Views at Madison MAP LOADING ... Map [Never Expand]Floorplans No floorplans are available for this building. [Never Expand]Transit Routes Nearby View nearby transit [Never Expand] to learn more about this project? You can find more information at the city website. City Services Portal Close SEND FEEDBACK First Name Last Name Email Message Property Send us your feedback View project schedule Feedback If you would like to provide input to us about this project, use the form below. Project Milestones Printables / Downloads Community Surveys and Outreach While we are designing the building, we are accepting input from the community about how to best serve the neighborhood. Select your language to add your input: Learn more -OR- Select Language About Juneau Townhomes Juneau Townhomes is a 7-acre apartment community in the heart of Rainier Valley. They are central to the Genesee business district, bus lines, shopping, community parks, and I-5. About Rainier Valley Rainier Valley THANKS TO OUR PARTNERS IN THIS PROJECT Juneau Townhomes Find other available housing View Availability < All < Previous property Next property > Established: 1994 Neighborhood: Rainier Valley Apartments: 10 Types of Units: Incomes Served: Populations Served: Commercial Space Sq. Ft.: Community Space: Features: Services: Property Managed By: Bellwether FUNDERS & PARTNERS: Design: Construction: Lead Team Members: Developers/Owners: Bellwether Housing Community Partners: Funding Sources: Total Project Cost: Community Surveys and Translations: Request Maintenance |

< Back Previous Next Maintenance Maintenance Requests Please report maintenance issues promptly! Response Times Landlord/Tenant law requires Bellwether to respond within: 24 hours for loss of heat, hot water or electricity 72 hours for loss of use of your refrigerator, oven, or dishwasher 10 days for all other maintenance issues. Most Bellwether work orders are completed within one week. Please note that during the pandemic, our Maintenance Team is prioritizing urgent repairs. For non-emergency Maintenance: Fill out a Maintenance Request form in paper or online. There are paper forms outside your building’s office. Drop the paper form off with your Site Manager or in the rent box. Click here to make your maintenance request online. Previous Next

< Back Previous Next Security Personal Safety Resources Smart911.com This is a way to put information down for emergencies. The information will only be accessed if you call 911. For example, if you are unable to speak once you dial 911 the call taker will be able to access your name, location and if you have any health conditions and dispatch the needed emergency personal. Personal safety course (206) 625-5011 Free classes and services offered by SPD. Log on to the web site and under meetings and trainings you can view the current schedule. Classes focus on situational awareness and safety precautions. Pepper Spray Keep an eye on the expiration date for proper usage. Remember that it is a defense weapon. Personal Alarm Recommend using Emergency Self-Defense Security Alarm Keychain with LED Light. You pull the pin and a loud alarm sound. Strategic Living Safety Education : Safety basics and self-defense information for women. MKG Seattle (206) 202-0748 Most workshops are focused on self defense for women. They will happily conduct specialty courses that include men, for college or high school students and are proudly supportive of our LGBTQIA friends and community. Previous Next

Information and links for Bellwether Housing residents. Pay rent, get help and services. Attention Residents! Open Maintenance Form We are now using a new maintenance request system. Click here to log into your resident portal to enter a maintenance request. If you don’t have a resident portal account, you can register for one here as well. Resident Information If you are a current resident in a Bellwether Property, you can find information here on our general policies and building information. Maintenance Requests Our team will respond to your request within 2 business days. Pay Online Paying online is secure and convenient. Login Access your resident account. Reset Search Aunt Bette's Homemade Pecan Pie Rockin’ Rocky Road Ice Cream Tom’s Heavenly Apple Strudel Joe’s Divine Butter Tarts Sorry, no results for Rent and Access Important Contact Information Keys Laundry Lease Information Packages Rent Self Certification Trash and Recycling Issues and Concerns Complaints and Grievances Form Maintenance Requests Moving Out Legal Notices Moving Out Steps Policies Discriminatory Harassment Grievance Process Household Changes No-Smoking Policy Other Concerns Pets and Service Animals Security Neighbors and Community Safety Personal Safety Resources Reporting Security Incidents Safety Security Cameras Weather Safety Services Advocating for Affordable Housing Reasonable Accommodation and Modifications Renter’s Insurance Resident Services

< Back Previous Next Services Advocating for Affordable Housing We are glad that you found housing at Bellwether. You likely know firsthand how challenging it can be to find an affordable place to live in Seattle. Bellwether Housing is responding to the need for affordable housing by adding 2500 new apartments to our portfolio by 2025, including three buildings currently under construction. We are focusing on building many 2- and 3-bedroom apartments for larger families. We invite you to share how affordable housing has had an impact on your life! Your story is powerful. By sharing your experience, you are showing our supporters and community why housing matters. If you would like to get updates about Bellwether’s work, you can sign up for our newsletter at bellwetherhousing.org . If you would like to help us advocate for affordable housing, email marketing@bellwetherhousing.org for more information. We’d love to talk with you! You can see examples of our advocacy work on social media: Instagram: @Bellwether_Housing Facebook: Bellwether Housing Twitter: @BW_Housing Youtube: Bellwether Housing Previous Next

Affordable Housing in Kent / The BLVD: FIND YOUR BLISS IN KENT, WASHINGTON Discover the perfect combination of relaxed refinement and urban excitement at The BLVD. Our garden-style community in King County features pet-friendly studio, one, and two bedroom apartment homes in a superb central location with a plethora of employers, parks, public transit, and more just around the corner. Select Language NOW LEASING!! < All < Previous Select Next > The BLVD 2136 S 272nd St, Kent, WA 98032, USA 2136 S 272nd St, Kent, WA 98032, USA Select Future Building View Availability June 2022 Applications will NOT be accepted yet (no waitlist) Email us Contact us Contact info: (253) 561-7721 SDCI# Apartments 136 Homes Kent Close Bellevue Wilburton Brightwood Kingway Redevelopment Phase 1 Prisma Sunbreak Thunderbird Nest The Aries at Bitter Lake The Rise on Madison Anchor Flats Annapolis Arbora Court Bellevue Olive Cambridge Apartments Casa Pacifica Cascade Court Cedar Crossing Eagles Apartments First and Vine Apartments Flourish on Rainier Gilmore Apartments Graham / Terry Judkins Park Apartments Juneau Townhomes Kingway Marina Club Mercer Court Meridian Manor Apartments Olive Tower Oregon Apartments Pardee Townhomes Rose Street Apartments Sortun Court Sterling Court Stewart Court Apartments Stone Way Apartments Sunrise Tower Tate Mason House The BLVD The Confluence The Genesee The Parker Apartments The Renton Sage Views at Madison MAP LOADING ... Map [Never Expand]Floorplans No floorplans are available for this building. [Never Expand]Transit Routes Nearby View nearby transit [Never Expand] to learn more about this project? You can find more information at the city website. City Services Portal Close SEND FEEDBACK First Name Last Name Email Message Property Send us your feedback View project schedule Feedback If you would like to provide input to us about this project, use the form below. Project Milestones Printables / Downloads Community Surveys and Outreach While we are designing the building, we are accepting input from the community about how to best serve the neighborhood. Select your language to add your input: Learn more -OR- Select Language About The BLVD FIND YOUR BLISS IN KENT, WASHINGTON Discover the perfect combination of relaxed refinement and urban excitement at The BLVD. Our garden-style community in King County features pet-friendly studio, one, and two bedroom apartment homes in a superb central location with a plethora of employers, parks, public transit, and more just around the corner. About Kent Kent THANKS TO OUR PARTNERS IN THIS PROJECT The BLVD Find other available housing View Availability < All < Previous property Next property > Established: 2021 Neighborhood: Kent Apartments: 136 Types of Units: Incomes Served: Populations Served: Commercial Space Sq. Ft.: Community Space: Features: Services: Property Managed By: Bellwether FUNDERS & PARTNERS: Design: Construction: Lead Team Members: Developers/Owners: Community Partners: Funding Sources: Total Project Cost: Community Surveys and Translations: Request Maintenance |

Affordable Housing in Rainier Valley / The Genesee: Nestled in the heart of Rainier Valley, The Genesee offers spacious homes near Columbia City, shopping, the library, community centers, schools, light rail, and bus routes. Select Language NOW LEASING!! < All < Previous Select Next > The Genesee 4425 Martin Luther King Jr Way S, Seattle, WA 98108, USA 4425 Martin Luther King Jr Way S, Seattle, WA 98108, USA Select Future Building View Availability June 2022 Applications will NOT be accepted yet (no waitlist) Email us Contact us Contact info: (206) 725-1708 SDCI# Apartments 50 Homes Rainier Valley Close Bellevue Wilburton Brightwood Kingway Redevelopment Phase 1 Prisma Sunbreak Thunderbird Nest The Aries at Bitter Lake The Rise on Madison Anchor Flats Annapolis Arbora Court Bellevue Olive Cambridge Apartments Casa Pacifica Cascade Court Cedar Crossing Eagles Apartments First and Vine Apartments Flourish on Rainier Gilmore Apartments Graham / Terry Judkins Park Apartments Juneau Townhomes Kingway Marina Club Mercer Court Meridian Manor Apartments Olive Tower Oregon Apartments Pardee Townhomes Rose Street Apartments Sortun Court Sterling Court Stewart Court Apartments Stone Way Apartments Sunrise Tower Tate Mason House The BLVD The Confluence The Genesee The Parker Apartments The Renton Sage Views at Madison MAP LOADING ... Map [Never Expand]Floorplans No floorplans are available for this building. [Never Expand]Transit Routes Nearby View nearby transit [Never Expand] to learn more about this project? You can find more information at the city website. City Services Portal Close SEND FEEDBACK First Name Last Name Email Message Property Send us your feedback View project schedule Feedback If you would like to provide input to us about this project, use the form below. Project Milestones Printables / Downloads Community Surveys and Outreach While we are designing the building, we are accepting input from the community about how to best serve the neighborhood. Select your language to add your input: Learn more -OR- Select Language About The Genesee Nestled in the heart of Rainier Valley, The Genesee offers spacious homes near Columbia City, shopping, the library, community centers, schools, light rail, and bus routes. About Rainier Valley Rainier Valley THANKS TO OUR PARTNERS IN THIS PROJECT The Genesee Find other available housing View Availability < All < Previous property Next property > Established: 2006 Neighborhood: Rainier Valley Apartments: 50 Types of Units: Incomes Served: Populations Served: Commercial Space Sq. Ft.: Community Space: Features: Services: Property Managed By: Bellwether FUNDERS & PARTNERS: Design: Construction: Lead Team Members: Developers/Owners: Bellwether Housing Community Partners: Funding Sources: Total Project Cost: Community Surveys and Translations: Request Maintenance |

Affordable Housing in Tukwila / The Confluence: The Confluence features spacious, modern homes in the heart of Tukwila near the light rail station, public transit, the library, schools, parks, and the community center. The building will feature a playground and community gathering rooms. Select Language NOW LEASING!! < All < Previous Select Next > The Confluence 3631 S 152nd St, Tukwila, WA 98188, USA 3631 S 152nd St, Tukwila, WA 98188, USA Select Future Building View Availability June 2022 Applications will NOT be accepted yet (no waitlist) Email us Contact us Contact info: (206) 623-0506 SDCI# Apartments 103 Homes Tukwila Close Bellevue Wilburton Brightwood Kingway Redevelopment Phase 1 Prisma Sunbreak Thunderbird Nest The Aries at Bitter Lake The Rise on Madison Anchor Flats Annapolis Arbora Court Bellevue Olive Cambridge Apartments Casa Pacifica Cascade Court Cedar Crossing Eagles Apartments First and Vine Apartments Flourish on Rainier Gilmore Apartments Graham / Terry Judkins Park Apartments Juneau Townhomes Kingway Marina Club Mercer Court Meridian Manor Apartments Olive Tower Oregon Apartments Pardee Townhomes Rose Street Apartments Sortun Court Sterling Court Stewart Court Apartments Stone Way Apartments Sunrise Tower Tate Mason House The BLVD The Confluence The Genesee The Parker Apartments The Renton Sage Views at Madison MAP LOADING ... Map [Never Expand]Floorplans No floorplans are available for this building. [Never Expand]Transit Routes Nearby View nearby transit [Never Expand] to learn more about this project? You can find more information at the city website. City Services Portal Close SEND FEEDBACK First Name Last Name Email Message Property Send us your feedback View project schedule Feedback If you would like to provide input to us about this project, use the form below. Project Milestones Printables / Downloads Community Surveys and Outreach While we are designing the building, we are accepting input from the community about how to best serve the neighborhood. Select your language to add your input: Learn more -OR- Select Language About The Confluence The Confluence features spacious, modern homes in the heart of Tukwila near the light rail station, public transit, the library, schools, parks, and the community center. The building will feature a playground and community gathering rooms. About Tukwila Tukwila THANKS TO OUR PARTNERS IN THIS PROJECT The Confluence Find other available housing View Availability < All < Previous property Next property > Established: 2021 Neighborhood: Tukwila Apartments: 103 Types of Units: Incomes Served: Populations Served: Commercial Space Sq. Ft.: Community Space: Features: Services: Property Managed By: Bellwether FUNDERS & PARTNERS: Design: Construction: Lead Team Members: Developers/Owners: Bellwether Housing Community Partners: Funding Sources: Total Project Cost: Community Surveys and Translations: Request Maintenance |