Maintenance Request or
Incident Report
If you need to make a request or report that requires immediate attention, call your resident manager's office (if after-hours, choose the Call Center option). Then, also fill out and turn in this form. If it is not an emergency, please complete this form for follow-up action on the next business day. If you are unsure, please review the list of Emergency and non-Emergency categories in the After-hours Quick Reference Guide.
Note: If you are a resident of Bellwether Greenwood, The BLVD, The Rise on Madison, or Overlake Village, you will need to contact your resident manager, as these buildings are not managed by Bellwether.
Please note: Bellwether staff will not enter apartments if there is an unattended minor in the apartment.
When will the Facilities team come to my apartment?
As per landlord-tenant law, our Facilities team will respond within:
-
24 hours for loss of heat, hot/cold water, electricity or is hazardous
-
72 hours for loss of use of refrigerator, oven, dishwasher, or other fixture provided by Landlord — 72 hours to respond
-
10 days for all other maintenance items
If you request to be given 48 hours’ notice or to be present during the maintenance work, there may be a scheduling delay.
Resident lock-outs are not responded to by the Facilities Team.
Do you prefer to fill out a paper form?
Paper copies of this form are available at every building. You can also download and complete the PDF version and submit it to your Building Manager.
Tell us about your experience.
Complete our Maintenance Survey