Maintenance Requests

Please note: Bellwether staff will not enter apartments if there is an unattended minor in the apartment.

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When will the Facilities team come to my apartment?

 

As per landlord-tenant law, our Facilities team will respond within:

• 24 hours for loss of heat, hot/cold water, electricity or is hazardous

• 72 hours for loss of use of refrigerator, oven, dishwasher, or other fixture provided by Landlord — 72 hours to respond

• 10 days for all other maintenance items

 

If you request to be given 48 hours’ notice or to be present during the maintenance work, there may be a scheduling delay.

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Resident lock-outs are not responded to by the Facilities Team.

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​Do you prefer to fill out a paper form?

 

Paper copies of this form are available at every building. You can also download and complete the PDF version and submit it to your Building Manager.

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Tell us about your experience.

Complete our Maintenance Survey

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