Maintenance Requests

When will the Facilities team come to my apartment?

As per landlord-tenant law, our Facilities team will respond within:

  • 24 hours for loss of heat, hot/cold water, electricity or is hazardous

  • 72 hours for loss of use of refrigerator, oven, dishwasher, or other fixture provided by Landlord — 72 hours to respond

  • 10 days for all other maintenance items

 

If you request to be given 48 hours’ notice or to be present during the maintenance work, there may be a scheduling delay.

Resident lock-outs are not responded to by the Facilities Team.

​Do you prefer to fill out a paper form?

Paper copies of this form are available at every building. You can also download and complete the PDF version and submit it to your Building Manager.

Tell us about your experience.

Complete our Maintenance Survey