When will the Facilities team come to my apartment?
As per landlord-tenant law, our Facilities team will respond within:
24 hours for loss of heat, hot/cold water, electricity or is hazardous
72 hours for loss of use of refrigerator, oven, dishwasher, or other fixture provided by Landlord — 72 hours to respond
10 days for all other maintenance items
If you request to be given 48 hours’ notice or to be present during the maintenance work, there may be a scheduling delay.
Resident lock-outs are not responded to by the Facilities Team.
Do you prefer to fill out a paper form?
Paper copies of this form are available at every building. You can also download and complete the PDF version and submit it to your Building Manager.