Maintenance Request or
Incident Report
If you need to make a request or report that requires immediate attention, call your resident manager's office (if after-hours, choose the Call Center option). Then, also fill out and turn in this form. If it is not an emergency, please complete this form for follow-up action on the next business day. If you are unsure, please review the list of Emergency and non-Emergency categories in the After-hours Quick Reference Guide.
Please note: Bellwether staff will not enter apartments if there is an unattended minor in the apartment.
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When will the Facilities team come to my apartment?
As per landlord-tenant law, our Facilities team will respond within:
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24 hours for loss of heat, hot/cold water, electricity or is hazardous
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72 hours for loss of use of refrigerator, oven, dishwasher, or other fixture provided by Landlord — 72 hours to respond
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10 days for all other maintenance items
If you request to be given 48 hours’ notice or to be present during the maintenance work, there may be a scheduling delay.
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Resident lock-outs are not responded to by the Facilities Team.
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​Do you prefer to fill out a paper form?
Paper copies of this form are available at every building. You can also download and complete the PDF version and submit it to your Building Manager.
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Tell us about your experience.
Complete our Maintenance Survey
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